We accept payment through Stripe. Stripe accepts most major credit/debit cards.
FAQs
Have a question?
Below you’ll find answers to the most common questions you may have. If you still can’t find the answer you’re looking for, just Contact us!
We recommend that you send your glasses Royal Mail Special Delivery and make sure they are in a hard case to reduce the risk of damage. We can return your glasses using the same method.
Royal Mail 1st Class – £3.65
Next-day delivery aim for letters and parcels
Royal Mail Signed For 1st Class – £5.00
Signature on delivery and next-day delivery aim
Royal Mail Special Delivery ‘Next working day’ – £7.65
We have a 30 day returns policy. If for any reason you wish to return your glasses please contact us.
All reglazes are done at the customers own risk. We will do our very best to ensure that all reglazing orders are completed without damage.
Yes, we do. Rimless frames must have at least one non-broken lens in order to be reglazed.
We aim to despatch completed stocked lens orders within 5 working days. If your lenses have to be specially ordered it usually takes 7 – 10 working days to despatch the completed order. Varifocal lenses will take approximately 2 weeks.
Once your box has arrived with us we’ll call you to discuss the order.
To place an order, you may either call us on 0208 129 0981 or fill out a request a pack form on our website.
We only provide NOVA digital free form design lenses. Please contact us for more information
Distance are used by people who have trouble focusing on objects at a far distance ie. for driving or watching TV. Near vision lenses for people who have trouble in focusing up on close objects ie. used in reading. Intermediate glasses are used by people who require to focus activities at arms length ie. computer screens
Single vision lenses provide a single focus for the eyes, e.g. distance, reading or PC glasses.
Once we’ve received your glasses, we will contact you to discuss your lense options and if you are happy to go ahead, we will then send you an invoice with payment procedures.
Request a Pack - What you should know
Premium Lenses
We also supply Premium Lenses. Please contact us for a competitive quote.
Frame Condition
The frames that we receive must be in good condition and not liable to break during the glazing process. If you feel your frames may not be suitable for re-glaze or would like to ask for further advice please contact us.
Rimless Frames
Rimless frames must have at least one non-broken lens in order to be re-glazed.
Measuring your PD.
You should only need to do this if you are sending frames without lenses, read more…
Curved Frames
Unfortunately we are unable to re-glaze curved frames or sunglasses.
Risk
All reglazes are done at the customers own risk. We will do our very best to ensure that all re-glazing orders are completed without damage.
Send Us A Photo
Email a close-up picture of you wearing your frames, so that we can measure your PD or verifocal height.
Varifocal Lenses
Find out more about measuring your verifocal height…
Ready to Order?
We will send you a Royal Mail Free postal box for your glasses and send them right back to your doorstep.
